Plaines Wilhems Holidays from AU$3,322

Best restaurant is the Bistro. We had the best food there. Our room was always very clean and organized she was the best. The pool bar needs to have two dishwashers because when it rains they only rise the glasses they don’t even use soup. It was true after I complained the put someone to wash the glasses when the dishwasher was full. When you arrive the staff when show you the place.

Amazing location, fantastic staff. Building is old but we’ll maintained.

The room was as advertised; a good size, comfortable and with a great sea view. The bathroom was a little tired. We had booked room only and paid for a continental breakfast on 2 days. The selection was adequate. Bar snacks, lunch and dinner menus had a good selection. Our room was steps from the beach. There were plenty of beach chairs and lounges and the area was well maintained daily. A great cafe and several restaurants are within walking distance. Free parking was available across the road. Every staff member we engaged with were professional and very friendly. We understand that the property will be undergoing a major renovation / rebuild in the near future which should upgrade the standard of the bathrooms and the guest amenities. We hope the one thing that doesn't change is the staff. Across all the services they were exceptional, going out of their way to make us feel welcome and enhance our stay.

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

View, location, space and quality. We love the apartment!